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Design Digital Agency
Melbourne, Victoria, Australia
10-49
2018
Introduction
At our core, we believe that the strongest teams are built on balance; balance between creativity and analysis, strategy and execution, vision and practicality.
Our team is made up of individuals who bring very different but highly complementary skill sets to the table. On one side, we have creative thinkers who thrive on big ideas, storytelling, design, and finding new ways to connect with people.
On the other side, we have analytical minds who dive deep into numbers, patterns, performance metrics, and market trends.
This balance allows us to approach every challenge from multiple perspectives, ensuring that we’re not only creating work that looks and feels unique but also delivering campaigns that are rooted in data, tested against real-world performance, and designed to achieve measurable results.
That’s why collaboration is at the heart of everything we do.
Every project, campaign, or strategy we develop is approached as a team effort, where ideas are shared, challenged, and refined.
This collaborative approach is the process that allows us to consistently produce work that is both creative and strategically sound.
Services
Our services cover the a broad spectrum, giving you all the tools and expertise you need to thrive in an increasingly competitive landscape.
Social Media: We build awareness and brand presence through social media management, crafting content and campaigns that resonate with your customers across platforms.
Search: We drive growth with SEO & Google Ads, ensuring your business shows up in front of the right people at the right time.
Content: Our content creation team produces assets that tell your story, build trust, and inspire action, while our eCommerce marketing strategies are designed to help brands scale profitably and sustainably.
Lead Gen: For businesses looking to grow their pipeline, we specialise in lead generation campaigns that attract and qualify new opportunities.
Websites: Your website is often the first point of contact with potential customers, and we design websites that are engaging and optimised to convert visitors into loyal clients.
The Design Digital Difference
What truly sets us apart is how we combine these services into strategies that are greater than the sum of their parts.
By uniting creativity with data, and vision with measurable outcomes, we help businesses not only reach their audience but connect with them in a meaningful and lasting way.
$150,000
2024
12 months
Challenge
A women's fashion brand came to us with a long list of issues: - Low website purchase rates - Decreasing social media engagement - Revenue falling after years of strong growth - A noticeable drop in new customer acquisition - Unable to scale ad spend effectively
Solution
What we did: - Designed and built a custom Shopify website, immediately eliminating many user experience and conversion issues - Developed a new content strategy for social media that leveraged founder content and influencer reels - Broadened their channel mix with TikTok and Pinterest ads - Produced and edited video content for use across all ad platforms - Setup a loyalty program and stronger email flows via Klaviyo
Result
Total revenue up 148% in 12 months: - E-Commerce Conversion Rate increased 27% - Average order value increased 26% - Average purchase frequency increased 32% - Advertising campaign ROAS of 12.6
$250,000
2025
12 months
Challenge
A direct-to-consumer skincare brand had hit a plateau in their online sales. They faced: • Rising acquisition costs on Meta and Google • A stagnant repeat purchase rate • Poor creative testing velocity (same ads running for months) • No segmentation in their email marketing • Limited expansion into international markets
Solution
We executed a multi-pronged growth strategy: • Scaled prospecting campaigns through Meta Advantage+ and TikTok Spark Ads • Built a structured creative testing pipeline with weekly ad iterations • Revamped Klaviyo flows with personalized replenishment reminders and VIP offers • Expanded campaigns into New Zealand and Singapore with localized creative • Optimized product bundles and upsell/cross-sell offers on site
Result
Over 12 months: • Revenue grew to $2.1M (up 176% year on year) • Average repeat purchase rate climbed 38% • Customer acquisition cost reduced by 29% • Paid campaigns delivered a 9.5X ROAS
$90,000
2025
9 months
Challenge
A national property management firm was struggling to generate consistent high-quality leads. Their issues included: • Heavy reliance on word-of-mouth referrals • Paid search campaigns producing low-quality inquiries • Website not optimized for lead capture • Rising cost-per-lead and declining ROI • No visibility into which channels were actually driving results
Solution
We took a full-funnel approach: • Rebuilt their website landing pages with a focus on trust signals and conversion-driven design • Implemented call tracking, CRM integration, and offline conversion uploads to Google Ads • Introduced a layered campaign structure with search, Performance Max, and Meta lead forms • Developed educational content assets (guides, calculators, webinars) to nurture prospects • Built automated email and SMS flows to follow up with leads instantly
Result
In just 9 months: • Qualified leads increased 320% • Cost-per-lead decreased from $118 to $42 • Lead-to-customer conversion rate improved by 61% • Marketing campaigns achieved a 7.8X return on marketing investment
We’ve been with Design Digital for nearly a year, and they’ve been nothing short of exceptional. The team is proactive, creative, and genuinely invested in our success. They deliver high-quality work on time, communicate clearly, and consistently go above and beyond expectations. Design Digital feels more like an extension of our team than an external partner, we couldn’t recommend them more highly!!
I have been working with Brett and the team from Design Digital for two months now and happy with the results. The team go over and beyond to ensure we are successful and are great to work with.
We’ve worked with Design Digital for years and couldn’t recommend them more highly. Brett, Luke and Tommy have been absolutely pivotal in driving our digital marketing growth over that time. It’s rare to find an agency that genuinely cares about your business, but with them, that’s exactly what you get. We’re super happy with the consistent service, support, and results they continue to deliver!
I've had the pleasure of working collaboratively with Design Digital over the past few years. The team's detailed attention, insightful feedback, and well-informed suggestions have consistently delivered outstanding results for us. I highly recommend Design Digital's services, especially for independent brands looking to expand their reach and enhance communication with their existing audience.
Working with Design Digital over the past two years has been an absolute game-changer. They truly understand the intricacies of our brand and have consistently delivered campaigns that feel both strategic and inspired. Since partnering with them, our revenue has seen a dramatic increase—and honestly, they're just a joy to work with. Creative, collaborative, and genuinely fun.
Need more data before you can make a decision and reach out to an agency? Please share your thoughts and suggestions by dropping a line at agencies@semrush.com
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