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Excelohunt

Excelohunt

Email and SMS retention systems for ecommerce
5

New York, New York, United States

10-49

2019

Excelohunt is an email and SMS marketing agency built for ecommerce brands that already have traffic and sales but are leaving repeat revenue on the table. We work with founders and marketing leads in the US, UK and Australia who want retention handled end to end by a team that treats email as a revenue channel, not only as a newsletter.

Most brands we take on have the same problem: a platform that is paid for but underused, a handful of half built automations, campaigns sent on instinct, and no clear view of what email actually contributes to revenue. We fix that with a structured system, not a series of one off tasks.

What we do:

  • Full account audits covering flows, campaigns, list health, segmentation and deliverability, with a prioritised fix list
  • Automation builds: welcome, abandoned cart and checkout, browse abandonment, post purchase, winback, replenishment, VIP and sunset flows
  • Monthly campaign strategy, copy, design and scheduling tied to your promotional calendar
  • Deliverability work, including domain setup, warm up, list hygiene and sender reputation recovery
  • Segmentation and list growth through pop ups, sign up forms and on site capture
  • SMS strategy and automation alongside email so both channels work together
  • Platform migrations and clean setup when you are moving tools
  • Monthly reporting on attributed revenue, flow performance and what we are changing next

Platforms we work on: Klaviyo, Mailchimp, Omnisend, HubSpot, ActiveCampaign, Attentive, Postscript and Sendlane, with deep experience on Shopify, WooCommerce, BigCommerce and Magento stores.

How we work: every engagement starts with an audit so decisions are based on your data, not assumptions. We then build in a fixed order, starting with the flows that recover the most revenue, before moving to campaigns and growth. You get a dedicated account lead, a shared reporting dashboard and a team available in your time zone for reviews and approvals. Nothing goes live without your sign off.

Our principles are simple. Retention should be measurable, so we report on revenue, not open rates. Automation should do the heavy lifting, so your team is not rebuilding the same emails every month. And the system should belong to you, fully documented inside your own account, so you are never locked in to us.

If you have an e-commerce brand and email is contributing less than 25 to 30 percent of revenue, there is usually a significant gap we can close within the first 90 days.

Client business size
Budget per project
$1,000 - $5,000
Project duration
  • Any
Geographic focus
  • United Kingdom
  • United States
  • Australia
Languages
  • English
  • Hindi
Success stories

Challenge

Emails were going out every week. Still the account was showing low open rates, weak conversions and low revenue per recipient

Solution

Three phases in an order that could not be shuffled. Each one exists because skipping to the next would have wasted it. - Get seen - Automate the journey - Campaign in sequences, not blasts

Result

Case Study Key Results • Email & SMS Share of Store Revenue: 81% within 45 days of plan launch (Up from ~12% at audit; 80.1% in Nov 2025) • Campaign Open Rate: 53.1% in Nov 2025 (Up from 29.2% at audit; 54.9% in Dec 2025) • Flow Share of Email Revenue: 61% in Nov 2025 (Cart flow only at audit; 50% in Dec 2025) • Spam Complaint Rate: 0.005% in Nov 2025 (Landing in spam at audit; 1/20th of healthy threshold)

Challenge

The client struggled with high drop-off rates across their sales funnel. While site visitors actively browsed products and added items to their shopping carts, a significant majority abandoned their sessions without completing a purchase. Without targeted lifecycle marketing or automated re-engagement touchpoints in place, the brand was losing high-intent leads, leaving substantial potential revenue on the table and underutilizing their existing audience.

Solution

We built an advanced behavioral email strategy to re-engage prospective buyers. First, we segmented the subscriber database based on user intent and browsing habits. Next, we launched targeted automated email flows including browse abandonment, cart recovery, and personalized follow-up sequences delivering tailored offers and dynamic product recommendations aligned with user behavior to seamlessly guide leads toward conversion.

Result

The automated email strategy yielded consistent, high-ROI results. Over the 6-month period, email channel revenue experienced steady 10% month-over-month growth. Automated email workflows successfully recovered abandoned carts, boosted overall conversion rates, and ultimately grew email marketing into a core revenue engine contributing 40% of the brand's total revenue.

Challenge

Crossfly's Marketing Director was moving the brand's email onto a new platform with emails landing in spam, a deliverability score of 19, and half the automations a growing store depends on simply missing. She could not afford the channel to go backwards.

Solution

Sequenced on purpose: nothing built on a burned sender reputation would have been measurable. Jan to Mar 2025: Get into the inbox Apr to Oct 2025: Build the automation layer Nov 2025 onward: Compound it

Result

- 96 Deliverability score at peak, April 2026, From 19 in February 2025, 92 today - 66% Of total store revenue from email, January 2026, From 39% before, platform average 27% - 57.6% Campaign open rate, August 2026, Under 20% at audit, top 10% of senders is 45.1% 10 - Automation flows built from scratch, in up to four languages each - 4 core flows missing at audit, 61.7% of email revenue from flows by February 2026

Our clients
New York, New York, United States agency Excelohunt helped Jeena Sikho grow their business with SEO and digital marketing
New York, New York, United States agency Excelohunt helped Luxury Trips grow their business with SEO and digital marketing
New York, New York, United States agency Excelohunt helped Shuddhi grow their business with SEO and digital marketing
New York, New York, United States agency Excelohunt helped Odyssey grow their business with SEO and digital marketing
New York, New York, United States agency Excelohunt helped Undresse grow their business with SEO and digital marketing
New York, New York, United States agency Excelohunt helped Trundl grow their business with SEO and digital marketing

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